State Street Global Advisors (SSGA) Complaints Management
SSGA Australia Services Limited (‘SSGA ASL’)(AFSL No. 274 900), the Responsible Entity for the State Street Australia Investment Funds, is committed to customer satisfaction and genuinely wants to hear from you, our customers. We value your feedback as it allow us to improve our products and services.
How we Deal with Complaints
SSGA ASL aims to acknowledge your complaint, investigate the issue(s), resolve and respond as quickly as we can. Complaints may be received orally or in writing.
Complaints are usually acknowledged within 24 hours of receipt, and a written response provided within 14 business days. However, some cases may be complex and take longer to resolve. Where necessary, you will be kept informed of the progress of your complaint. In any event, SSGA ASL will provide you with a final response within 30 days of receiving your complaint.
Making a Complaint
You can make a complaint in any of the following ways:
Mail: Compliance Manager, State Street Global Advisors, Australia Services Limited, Level 15, 420 George Street, Sydney NSW 2000 Email:email@example.com Phone: 1300 382 689
For SPDR ETF complaints, please contact the Responsible Entity through the Registrar at:
If you are dissatisfied with how we have handled your complaint, you may contact Australian Financial Complaints Authority (AFCA), an independent body approved by ASIC to consider the merits of retail complaints, as follows:
This information is for informational purposes only, not to be construed as investment advice or a recommendation or offer to buy or sell any security. Investors should always obtain and read an up-to-date investment services description or prospectus before deciding whether to appoint an investment manager or to invest in a fund. Any views expressed herein are those of the author(s), are based on available information, and are subject to change without notice. Individual portfolio management teams may hold different views and may make different investment decisions for different clients. There are no guarantees regarding the achievement of investment objectives, target returns, portfolio construction, allocations or measurements such as alpha, tracking error, stock weightings and other information ratios. The views and strategies described may not be suitable for all investors. SSGA does not provide tax or legal advice. Prospective investors should consult with a tax or legal advisor before making any investment decision. Investing entails risks and there can be no assurance that SSGA will achieve profits or avoid incurring losses.
Performance quoted represents past performance, which is no guarantee of future results. Investment return and principal value will fluctuate, so you may have a gain or loss when shares are sold. Current performance may be higher or lower than that quoted.