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        Complaints

        State Street Global Advisors Limited Complaints Handling

        State Street Global Advisors Limited (SSGAL) and State Street Global Advisors Europe Limited (SSGAEL) are committed to handling any complaint fairly, impartially and expediently. Complaints can be submitted free of charge.

        What is a Complaint

        A complaint is defined as any oral or written expression of dissatisfaction or grievance communicated by, or on behalf of, a client or potential client, about the provision of, or failure to provide, a financial service which alleges that the complainant has suffered financial loss, material distress or inconvenience.

        To ensure concerns or complaints are handled in the most effective manner possible and in accordance with relevant regulatory requirements, you can register a complaint in a number of ways, as detailed below.

        Further steps are available to the complainant if you do not receive a response or are dissatisfied with the response received, as detailed below:

        Step 1: How to make a complaint

        For Institutional Clients contact :
        Emeaicg_bc@ssga.com

        For SPDR Clients or Shareholders contact :
        SPDRsEurope@ssga.com

        Alternatively, you can directly contact your dedicated Client Relationship Manager who will review, and where necessary, escalate such a complaint to the Business Unit Complaints Supervisor or Delegate.

        Step 2: Complaints Handling – what to expect Acknowledgement

        • Within 5 business days after the submission of the complaint you should receive an acknowledgement of receipt of your complaint.
        • For Ireland Complainants, in the event you have not received a response within the 5 business days, please escalate your complaint to the SSGAEL compliance team at: GADublinCompliance@StateStreet.com.

        For State Street Global Advisors Limited clients:
        Final Response or Escalation – State Street Global Advisors Limited

        • Within 8 weeks after the submission of your complaint, you should have received a final written response or an indication of when a final response can be expected. 
        • If you are an Eligible Complainant (defined below) and 8 weeks has passed since the submission of a complaint and you have not received a final response, or you are not satisfied with the response, you may escalate your complaint to the UK’s Financial Ombudsmen Service (FOS).

        Eligible Complainants – State Street Global Advisors Limited

        • An eligible complainant is: a consumer who is a natural person acting for purposes outside of their trade, business or profession; certain micro-enterprises; certain small charities; a trustee of a small trust or a Consumer Buy to Let (CBTL) consumer; who, in any case, is not categorized as a professional client or eligible counterparty. SSGAL will advise you if are an Eligible Complainant who can refer to the FOS. 
        • Eligible complainants are permitted to submit complaints to the FOS from eight weeks after the submission of a complaint up to 6 months from the date of receipt of a final response from SSGAL (if no final response received, it will be six months from the last response from SSGAL). 
        • Complaints can only be submitted no later than 6 years of the complaint event occurring or, if later, 3 years from when the complainant knew they had cause to complain. 
        • Details of the Financial Ombudsmen Service contact details:

        For State Street Global Advisors Europe Limited clients:
        Final Response or Escalation – State Street Global Advisors Europe Limited

        • Within 40 business days after the submission of your complaint, you should receive a final written response or an indication of when a final response can be expected. 
        • If 40 business days have passed since the submission of a complaint and you have not received a final response or indication of when you will receive a final response; or if you are not satisfied with the response, you should escalate your complaint to the compliance team at GADublinCompliance@StateStreet.com
        • If you are an Eligible Complainant (as defined below) and 40 business days have passed since the submission of a complaint, and you have not received a final response, or you are not satisfied with the response, you may also escalate this to the Irish Financial Services and Pensions Ombudsman (“FSPO” or the “Ombudsman”). 

        Eligible Complainants – State Street Global Advisors Europe Limited
        The following may submit a Complaint to the Irish Financial Services and Pensions Ombudsman:

        •  A private individual – personal policy/account holder; or
        •  A limited company, a sole trader, a trust, a club, a charity (not being a body corporate) or a partnership with an annual turnover of less than €3,000,000.

        Complaints can normally only be submitted no later than 6 years after the event giving rise to the complaint. For long-term products, however, you can make a complaint to the Ombudsman up to 3 years after the complainant knew, or ought reasonably to have become aware, that he/she had cause to complain; or for a longer period where it appears to the Ombudsman that there are reasonable grounds for a longer period and that it would be just and equitable in the circumstances to extend the time limit. A long-term product is a financial product with a minimum term of 5 years and 1 month.

        Contact details for the Irish Financial Services and Pensions Ombudsman:

        MARKETING COMMUNICATION 

         

        FOR PROFESSIONAL INVESTORS USE ONLY.

         

        SSGA SPDR ETFS MAY NOT BE AVAILABLE OR SUITABLE FOR ALL. SPDR ETFs may be offered and sold only in those jurisdictions where authorised, in compliance with applicable regulations.

         

        Investing involves risk including the risk of loss of principal.

         

        ETFs trade like stocks, are subject to investment risk, fluctuate in market value and may trade at prices above or below the ETFs net asset value. Brokerage commissions and ETF expenses will reduce returns.

         

        The S&P 500® Index is a product of S&P Dow Jones Indices LLC or its affiliates (“S&P DJI”) and have been licensed for use by State Street Global Advisors.  S&P®, SPDR®, S&P 500®,US 500 and the 500 are trademarks of Standard & Poor’s Financial Services LLC (“S&P”); Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC (“Dow Jones”) and has been licensed for use by S&P Dow Jones Indices; and these trademarks have been licensed for use by S&P DJI and sublicensed for certain purposes by State Street Global Advisors. The fund is not sponsored, endorsed, sold or promoted by S&P DJI, Dow Jones, S&P, their respective affiliates, and none of such parties make any representation regarding the advisability of investing in such product(s) nor do they have any liability for any errors, omissions, or interruptions of these indices.

         

        The information provided does not constitute investment advice as such term is defined under the Markets in Financial Instruments Directive (2014/65/EU) or applicable Swiss regulation and it should not be relied on as such. It should not be considered a solicitation to buy or an offer to sell any investment. It does not take into account any investor's or potential investor’s particular investment objectives, strategies, tax status, risk appetite or investment horizon. If you require investment advice you should consult your tax and financial or other professional advisor.

         

        The information contained in this communication is not a research recommendation or ‘investment research’ and is classified as a ‘Marketing Communication’ in accordance with the Markets in Financial Instruments Directive (2014/65/EU) or applicable Swiss regulation. This means that this marketing communication (a) has not been prepared in accordance with legal requirements designed to promote the independence of investment research (b) is not subject to any prohibition on dealing ahead of the dissemination of investment research.

         

        All information is from SSGA unless otherwise noted and has been obtained from sources believed to be reliable, but its accuracy is not guaranteed.  There is no representation or warranty as to the current accuracy, reliability or completeness of, nor liability for, decisions based on such information and it should not be relied on as such.

         

        This content has been issued by State Street Global Advisors Europe Limited is regulated by the Central Bank of Ireland. Registered office address 78 Sir John Rogerson’s Quay, Dublin 2. Registered Number: 49934. T: +353 (0)1 776 3000. F: +353 (0)1 776 3300.

         

        EUROPEAN SPDR ETFs

         

        SPDR ETFs is the exchange traded funds ("ETF") platform of State Street Global Advisors and is comprised of funds that have been authorised by Central Bank of Ireland as open-ended UCITS investment companies.

         

        SSGA SPDR ETFs Europe I & SPDR ETFs Europe II plc issue SPDR ETFs, and is an open-ended investment company with variable capital having segregated liability between its sub-funds. The Company is organized as an Undertaking for Collective Investments in Transferable Securities (UCITS) under the laws of Ireland and authorized as a UCITS by the Central Bank of Ireland.

         

        Please refer to the Fund’s latest Key Information Document (KID) and Prospectus before making any final investment decision. The latest English version of the prospectus and the KID can be found at https://www.ssga.com/etfs/fund-finder?tab=documents. A summary of investor rights can be found here: https://www.ssga.com/library-content/products/fund-docs/summary-of-investor-rights/ssga-spdr-investors-rights-summary.pdf

         

        Note that the Management Company may decide to terminate the arrangements made for marketing and proceed with de-notification in compliance with Article 93a of Directive 2009/65/EC

         

        The whole or any part of this work may not be reproduced, copied or transmitted or any of its contents disclosed to third parties without SSGA’s express written consent.

         

        4955184.1.6.EMEA.INST

         

        Exp: 31.01.2025

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