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        State Street Global Advisors (SSGA) Complaints Management

        SSGA Australia Services Limited (‘SSGA ASL’)(AFSL No. 274 900), the Responsible Entity for the State Street Australia Investment Funds, is committed to customer satisfaction and genuinely wants to hear from you, our customers. We value your feedback as it allow us to improve our products and services. 

        How we Deal with Complaints

        SSGA ASL aims to acknowledge your complaint, investigate the issue(s), resolve and respond as quickly as we can. Complaints may be received orally or in writing.

        Complaints are usually acknowledged within 24 hours of receipt, and a written response provided within 14 business days. However, some cases may be complex and take longer to resolve. Where necessary, you will be kept informed of the progress of your complaint. In any event, SSGA ASL will provide you with a final response within 30 days of receiving your complaint.

        Making a Complaint

        You can make a complaint in any of the following ways:

        Mail: Compliance Manager, State Street Global Advisors, Australia Services Limited, Level 15, 420 George Street, Sydney NSW 2000
        Email: managedfundquery@ssga.com
        Phone: 1300 382 689

        For SPDR ETF complaints, please contact the Responsible Entity through the Registrar at:

        Mail: Link Market Services Limited, 1a Homebush Bay Dr, RHODES NSW 2138
        Email: complaints@linkmarketservices.com.au
        Phone: 1300 665 385

        Accessibility Requirements

        We are committed to making our complaints handling process accessible and user friendly for all of our customers.

        If you have a vision impairment or have mobility issues using smart devices, you can get in touch with our friendly Client Services team on 1300 382 689.

        If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can contact us via the National Relay Service (NRS). 

        If you are non-english speaking, the Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.  

        External Dispute Resolution

        If you are dissatisfied with how we have handled your complaint, you may contact Australian Financial Complaints Authority (AFCA), an independent body approved by ASIC to consider the merits of retail complaints, as follows:

        Mail: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne VIC 3001
        Email: info@afca.org.au
        Phone: 1800 931 678 

        This website is intended for persons resident in Australia. State Street Global Advisors, Australia Services Limited ABN 16 108 671 441, AFSL Number 274900 ("SSGA, ASL") is the product issuer. State Street Global Advisors, Australia, Limited (AFSL Number 238276, ABN 42 003 914 225) (“SSGA Australia”) is the Investment Manager. The material on this website is general information only and does not take into account your individual objectives, financial situation or needs. 

        You should seek professional advice and consider the Product Disclosure Statement (PDS) and target market determination, available at www.ssga.com, before deciding whether to acquire or continue to hold units in the Funds.

        You can access our PDS online or by calling us. The offer made in our PDS is available to persons receiving the PDS within Australia and applications from outside Australia will not be accepted. Past performance is not a reliable indicator of future performance. Investing entails risks and there can be no assurance that State Street Global Advisors will achieve profits or avoid incurring losses.

        Investing involves risk including the risk of loss of principal. This material should not be considered a solicitation to apply for interests in the Funds and investors should obtain independent financial and other professional advice before making investment decisions. There is no representation or warranty as to the currency or accuracy of, nor liability for, decisions based on such information. Performance quoted represents past performance, which is not a reliable indicator of future results. Investment return and principal value will fluctuate, so you may have a gain or loss when shares are sold. Current performance may be higher or lower than that quoted.

        © [[]] %%State Street Corporation%%. All rights reserved.